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Whatever you do, work at it with all your heart, as working
for the Lord, not for men
—Colossians 3:23 (KJV)

WordPro Office Support

Frequently Asked Questions

Red Arrow for WordPro FAQ Is WordPro a staffing service?
No, we are an independent resource for secretarial services, office productivity, desktop publishing, bookkeeping, association or organization management, and any other services you might require on an as-needed basis.

Red Arrow for WordPro FAQ Why shouldn’t I just call in a temporary or part-time person?
One of the many problems with temporary workers is that, first of all, they are hard to find when you need them and, second, they don't always want to work on your schedule . . . but WordPro is ready and eager to work for you when you need us.

Red Arrow for WordPro FAQ Would you come to our office to perform the work?
No, but this is for your protection. If we perform the work in your office, you may be subject to payroll taxes, worker's compensation insurance, employee benefits, and other costs. One of the many benefits of hiring WordPro as an independent outsource is that you avoid paying these added costs because we take care of our own taxes, insurance, and worker’s comp.

Red Arrow for WordPro FAQ I need someone to answer my phones and do office work. Would you do this?
You may find that, if we take a lot of routine office work off your hands, it will leave you or your key employees available to answer phones or work on other projects. If you’re a solo operator, you might consider taking advantage of calling features available through your phone service provider, such as voice mail, call forwarding, call busy. Even if you purchased every single feature available, this would still cost less than a salaried employee.

Red Arrow for WordPro FAQ I can't afford to hire an employee for each type of specialized work I need. How would your services benefit me?
With more than 30 years of collective experience, WordPro provides a broad range of services with a wide scope of expertise. You will get the specialist you want at a very affordable price on an as-needed basis. This is more cost-effective than hiring job-specific employees to whom you would pay salaries even though you don’t have enough “specialized” work to keep them busy.

Red Arrow for WordPro FAQ Why not just use a temporary staffing agency?
A temporary staffing agency usually would not allow you to select the specific employee you want, which means (1) you have to train a new person each time, (2) you have to wait around for the person to show up, (3) you have to be available for questions, and (4) you may have to supervise. By contrast, using WordPro on a regular basis means that you get the job done by someone who is familiar with your operation, who doesn’t interrupt your work schedule, who is always ready to go to work, and who performs the work efficiently and accurately.

Red Arrow for WordPro FAQ I work during evening hours. What if I need help then?
No problem! WordPro provides a staff with flexible working hours. Just tell us what you need. We even work while you sleep or take a vacation!

Red Arrow for WordPro FAQ I am used to having someone perform the work in my office. Why should I use your services?
Today’s technology gives the perception that we are right there in your office; all it takes is a phone call, a fax, or an email to give us your instructions. This flow of communication will provide a level of comfort in knowing your work will get done without interrupting your schedule and will still give you the personal touch you enjoy. One additional benefit to you is that you can avoid paying employee taxes/worker's comp, since we care of our own taxes, insurance, and worker's comp.

Red Arrow for WordPro FAQ How do I pay for your services?
We accept cash, checks, or credit cards. Small projects are payable upon completion, and large projects require half deposit with remainder due upon completion. Ongoing projects may be invoiced periodically and are due within 10 days of invoice. In many cases, a monthly billing system is available once we have established a good
working relationship with you.

Red Arrow for WordPro FAQ What if I need to make corrections or changes to my work?
Routine corrections are free of charge; however, significant additional work will incur an additional charge for the time required to make the changes.

Red Arrow for WordPro FAQ What do you do with my files?
Files are your property and the responsibility for safekeeping is yours. Upon request, we will furnish all files, subject to payment of any balance due for work provided, plus the cost of the diskette or CD. For convenience, we may also store your files among our backup records, but we cannot guarantee the preservation of those stored files. Unless notified otherwise, we will delete files older than one year.

Red Arrow for WordPro FAQ What about confidentiality of my work?
All information and materials will be held in complete confidence and will not be used for any other purpose, nor disclosed to any third party, without your prior consent. If you require a written confidentiality agreement, we will be glad to provide one.


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